Supply Update on Middle East Crisis

Update to Our Customers

Everything we do at Provida is driven by our vision: enabling better care by offering your team superior support. We are focused on ensuring your essential supplies arrive reliably.

From 14th April, we will be putting in place a temporary pricing adjustment.

Why this is happening

The recent conflict in Iran has severely disrupted shipping through the Strait of Hormuz—a critical global trade route. Maritime shipping and insurance costs have risen dramatically in recent weeks, which as the NHS Supply Chain News has recently noted, the dynamic situation has increased risk of disruption. This has triggered significant and unavoidable cost increases across fuel, energy, and essential consumables including gloves, wipes, cleaning chemicals, and other PPE-related items. It is likely that some products face delays or production issues also.

What we have done to protect you

Over recent weeks, we have received notification of multiple price increases from our manufacturing partners. We have delayed passing these on for as long as possible whilst we explored every alternative to mitigate the impact.

What is changing

On a case-by-case basis, we will apply adjustments to affected orders to reflect these unavoidable cost increases. We anticipate consumable products being broadly affected. This will reflect via a per-item price adjustment on specific products, directly linked to the increased costs we are facing.

Our commitment to you

We are monitoring the situation daily, and will adjust pricing to reflect developments as they occur, whether costs of production and transport stabilise, as we hope, or in the unfortunate case that further increases arise.

• We will avoid any unnecessary price increases wherever possible

• We hold substantial stock to maintain the consistency of your supplies
  

We recognise that everyone in the care sector is operating under increasing pressure, and we appreciate your understanding during this time. For over 30 years, we have strived to be more than simply a supplier, but a partner in sustaining excellent care. That partnership means being transparent with you when external forces affect the market.

How to reach us

If you have any questions or would like to discuss how this affects your specific orders, we are here to help. Contact us in whichever way suits you best:

• Phone: 01628 600250

• Email: sales@provida-uk.com

• Customer Portal: Login to view your pricing and orders
  

Thank you for your continued trust in Provida. We remain focused on keeping you fully supplied with as little interruption as possible. Yours sincerely, The Provida Team